Marketing (or “product management” or whatever your org calls them) should be creating the requirement docs which the engineers implement. Sales should be learning and using every aspect of the product. Oh I forgot to mention tech docs/pubs, throw them in there too.
So yeah, this isn’t just “some engineer” and QA. A ton of people would have fucked up.
Maybe, but (unlike QA and management) I wouldn’t expect them to notice the problem or hold them responsible for failing to do so.
Marketing (or “product management” or whatever your org calls them) should be creating the requirement docs which the engineers implement. Sales should be learning and using every aspect of the product. Oh I forgot to mention tech docs/pubs, throw them in there too.
So yeah, this isn’t just “some engineer” and QA. A ton of people would have fucked up.