Worked as the tech person for an office supply store in the US.
Regular (annoying) customer comes in with his desktop and printer in a cart asking for us to “verify the connections between his printer and computer”, because it wasn’t working.
Hook it all up to our work bench. It was a Win7 machine or something. Before I could navigate it, he urges me out of the way so he could show me what was wrong.
He opens chrome. You know how browsers will ask you to restore tabs when they close improperly? He clicked that option when it pops up. The first thing I see is a movie streaming site that’s in Russian with porn ads everywhere. Just raw dogging it.
He closes that tab to reveal an image of a naked child on the next tab. He closes that tab, and there’s another one.
I don’t really remember what I did, but in hindsight I wish I had called the police. I think he just ended up leaving the store with his stuff after that, but I learned months later that he came back in to use our self-service copiers and had more pictures, and our store manager threatened him and kicked him out.
and our store manager threatened him and kicked him out.
As difficult as it may be in the heat of the moment, the best thing to do in this circumstance is to initially act like nothing is wrong, and then quietly alert the authorities ASAP. If you just kick them out, they’ll find someone else to do the work, but they’ll be more careful with that next person. You don’t want to scare them into the wind, because then investigators will have a much harder time.
Worked as the tech person for an office supply store in the US.
Regular (annoying) customer comes in with his desktop and printer in a cart asking for us to “verify the connections between his printer and computer”, because it wasn’t working.
Hook it all up to our work bench. It was a Win7 machine or something. Before I could navigate it, he urges me out of the way so he could show me what was wrong.
He opens chrome. You know how browsers will ask you to restore tabs when they close improperly? He clicked that option when it pops up. The first thing I see is a movie streaming site that’s in Russian with porn ads everywhere. Just raw dogging it.
He closes that tab to reveal an image of a naked child on the next tab. He closes that tab, and there’s another one.
I don’t really remember what I did, but in hindsight I wish I had called the police. I think he just ended up leaving the store with his stuff after that, but I learned months later that he came back in to use our self-service copiers and had more pictures, and our store manager threatened him and kicked him out.
As difficult as it may be in the heat of the moment, the best thing to do in this circumstance is to initially act like nothing is wrong, and then quietly alert the authorities ASAP. If you just kick them out, they’ll find someone else to do the work, but they’ll be more careful with that next person. You don’t want to scare them into the wind, because then investigators will have a much harder time.